Support
How can we help?
Most questions are answered below. If yours is not, our team is on WhatsApp during business hours.
Browse by topic
- Track your orderCheck the latest status using your order number and mobile number.
- Returns & replacementsWhat qualifies, how to raise a request, and refund timelines.
- Shipping & deliveryDispatch times, delivery estimates and shipping charges.
- Payments & refundsUPI, cards, net banking, COD and how refunds are processed.
- Jewellery careHow to keep plated jewellery looking its best for longer.
- Privacy & safetyHow we handle your data, and how to spot payment scams.
Quick answers
In-stock pieces are dispatched within 1–2 working days and typically arrive in 3–7 working days depending on your PIN code. Bridal and made-to-order sets can take 3–5 working days to dispatch.
We accept replacement requests within 7 days for damaged, defective, wrong or missing items. We do not accept returns for change of mind. Earrings cannot be returned once unpacked for hygiene reasons.
No. We sell fashion and imitation jewellery — gold and silver plated pieces over a base metal. They are not solid gold, hallmarked or certified, and we never describe them as such.
Yes, COD is available on most PIN codes at checkout. A small handling fee may apply. You can also pay online by UPI, card or net banking.
Still need a hand?
Message us on WhatsApp — we usually reply within a couple of hours during support hours, Monday to Saturday, 10 AM to 7 PM IST.
We will never ask for your OTP, card number, CVV or UPI PIN.